Appeals of citizens and legal entities

Please note that on January 2, 2023, the amendments made to Article 25 of the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities” came into force. In this regard, the submission of electronic applications is possible only with the help of the state unified (integrated) republican information system for recording and processing applications from citizens and legal entities – the Internet resource of the обращения.бел.

In accordance with the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities”, appeals are submitted by applicants in written or electronic form, and are also presented orally.

Appeals are submitted to organizations, individual entrepreneurs, whose competence includes resolving the issues set forth in the appeals.

Organizations upon receipt of written appeals to them containing issues the solution of which is not within their competence, within five working days send appeals for consideration to organizations in accordance with their competence and notify applicants within the same period or within the same period in the manner prescribed By the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities”, they leave the appeals without consideration on the merits and notify the applicants about this with an explanation of which organization and in what order should be contacted to resolve the issues set forth in the appeals.

The requirements for applications are established by Article 12 of the Law of the Republic of Belarus “On Applications of Citizens and Legal Entities”.

Appeals of citizens, including individual entrepreneurs, and legal entities, received by the Administration of the President of the Republic of Belarus, are considered in accordance with:

In accordance with subparagraph 1.1 of paragraph 1 of Decree of the President of the Republic of Belarus dated October 15, 2007 No. 498 “On additional measures to work with appeals from citizens and legal entities”, appeals (proposals, applications, complaints) from citizens, including individual entrepreneurs, and legal persons, regardless of which state body or other organization they entered, are initially subject to consideration on the merits in accordance with the competence of:

in local executive and administrative bodies, organizations subordinate to them, territorial divisions (bodies) and organizations subordinate or included in (system) of the republican government bodies and state organizations subordinate to the Government of the Republic of Belarus, other state bodies, other organizations carrying out their activities and located within the administrative-territorial unit on the territory of which the issues set forth in the appeals arose;

in other organizations, if the issues set out in the appeals fall within the exclusive competence of these organizations.

According to Part 1 of Clause 1 of Article 14 of the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities”, written appeals are considered considered on the merits if all the issues set out in them are considered, appropriate measures are taken to protect, ensure the implementation, restore rights, freedoms and (or) legitimate interests of the applicants and written responses were sent to them.

Written responses may not be sent to the applicants if certain actions (works performed, services rendered) were performed in the presence of the applicants to resolve the issues set forth in the appeals. The results of the consideration of these appeals on the merits are formalized by the applicants making appropriate entries on the appeals or in the book of comments and suggestions, certified by the signatures of the applicants, or drawing up a separate document confirming the completion of these actions (performance of work, provision of services).

Leaving appeals without consideration on the merits is carried out in accordance with the provisions of Article 15 of the Law of the Republic of Belarus “On appeals of citizens and legal entities”.

The Department of Affairs of the President of the Republic of Belarus is not vested with the right to review (consider) court decisions, as well as other procedural decisions. In accordance with Article 2 of the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities”, this Law does not apply to appeals that are subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation, determining the order of the administrative process, the legislation on administrative procedures, the employee’s appeals to the employer, as well as other appeals in respect of which legislative acts establish a different procedure for their submission and consideration.

Higher autority:

THE GENERAL AFFAIRS DIRECTORATE OF THE PRESIDENT OF THE REPUBLIC OF BELARUS

Republic of Belarus, Minsk, 38 Karl Marx street
Е-mail: info@pmrb.gov.by
Working Hours: Mon.-Fri.: 9:00 – 18:00